Overview

At BH Gaming Store, we do not offer refunds or general returns. Products can only be exchanged if they are found to be faulty or damaged upon delivery.

Since we source all items from different brands and companies (we do not manufacture in-house), we follow each brand’s warranty and exchange procedures.

Brand Warranty & Claim Process

Each product is covered by the manufacturer’s warranty.

How to claim brand warranty:

1. Inspect & Report: Within 24 hours of delivery, submit clear photos/videos of the defect via WhatsApp or email (see “How to Request an Exchange” below).
2. Forward to Manufacturer: We will log your claim with the brand’s service center on your behalf.
3. Warranty Approval: Once the brand authorizes the repair or replacement, we will notify you.
4. Replacement Delivery: We ship the repaired or replacement unit back to you at no extra cost.

Pre-Order & Back-Order Terms

If you place an order for an out-of-stock item (pre-order or back-order), we will:

1. Confirm Estimated Delivery: Provide you an expected ship date at checkout.
2. Allow Cancellation: You may cancel or modify your pre-order up to 48 hours before the estimated ship date, with a full refund processed immediately.
3. Notify of Delays: If the delay exceeds 14 days beyond the original estimate, you may choose to wait or request an immediate refund.

Out of Stock Orders

If you complete payment but an item is later found to be out of stock, you will receive a full refund immediately. We will notify you by email or WhatsApp and process it without delay.

Return Eligibility

To qualify for an exchange under Section 1:

• The product must be faulty or physically damaged on arrival.
• You must report the issue within 24 hours of delivery.
• Provide proofs:
  • Photos of the defect and packaging
  • Unboxing video (if available)
  • Order details (product name, date, invoice number)

Note: Items damaged after delivery or showing signs of misuse are not eligible.

Refund Process

We do not issue direct refunds for delivered products. Instead, we:

1. Verify the fault or damage.
2. Lodge a warranty claim with the brand (see Section 2).
3. Upon brand approval, arrange a replacement delivery.

How to Request an Exchange

To initiate any exchange or warranty claim:

1. Contact us via:
   • WhatsApp: 0320-7483533
   • Email: zamuhammadharis@gmail.com
2. Send:
   • Clear photos/videos of the issue
   • Unboxing footage (if available)
   • Product and order information

We’ll review and respond promptly.

8. Policy Version & Effective Date

• Version: 1.1
• Last Updated: 06 August 2025

For any questions, see our full Privacy Policy or contact us directly.

Need help?

Contact us at zamuhammadharis@gmail.com for questions related to refunds and returns.